The Tech Heroes

IMPORTANT NOTICE
These Terms of Service apply only to “remote services,” which means The Tech Heroes performs technology services for you over the telephone at 1-888-319-0997 or via the Internet. Please note that different Terms of Service apply to services rendered at The Tech Heroes Headquarters (such as The Tech Heroes locations within retail store establishment), at The Tech Heroes store, or from Tech Heroes who visit your home or business.

The Tech Heroes refers to a line of technology services, a subsidiary of subsidiaries and affiliates of Advernex Corporation & Sarkar Industries, Inc., are referred to as "The Tech Heroes, LP."

REMOTE SERVICES
(a) General Services: The Tech Heroes will attempt to diagnosis your technology problem, provide an estimate of applicable service fees (plus applicable taxes), and then provide you with a technology solution over the telephone or via the Internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.

(b) Remote Support Services: Remote support services may be offered to you over the telephone or via the Internet if your PC was built within the last six years, you have a working cable or DSL high speed Internet connection, and your operating system is Microsoft Windows XP or newer. If you elect to receive remote support, then The Tech Heroes remotely logs on through your high-speed Internet connection to view your computer desktop from The Tech Heroes Covert Operations Center. The Tech Heroes stays in contact with you to keep you fully briefed on every step of the process, as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow The Tech Heroes to provide the remote support services. By electing to receive remote support, you agree to allow The Tech Heroes to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer.

(c) Software Demand Services: Software demand services may be offered to you by The Tech Heroes. If you elect to receive software demand services, you are electing to purchase software downloads. In such event, The Tech Heroes will transfer you to a third party who will provide you with information about the software and who will collect your payment information. The Tech Heroes transfers you, at your request, to the third party for your convenience; however, The Tech Heroes does not warrant or make any representation about the services or software provided by the third party. Ask about the third party’s privacy policy, as it is different from the privacy policy that applies to The Tech Heroes’ collection and use of your personal information. Also ask about the service and software warranty applicable to the software download you receive from the third party as that warranty differs from The Tech Heroes’ service warranty.

(d) Your Responsibility: You understand and agree that prior to contacting or allowing The Tech Heroes to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that The Tech Heroes shall not be responsible under any circumstance for any loss or corruption of data and/or software.

SERVICE LIMITATIONS; LIABILITY
(a) LIMITATIONS TO SERVICE: THE TECH HEROES RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED REMOTE SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY THE TECH HEROES.

(b) FORCE MAJEURE: If The Tech Heroes’ ability to render remote services is impaired by you or circumstances beyond the control of The Tech Heroes, The Tech Heroes may choose not to provide or to discontinue remote services.

(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that The Tech Heroes’ total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release The Tech Heroes from liability for any indirect, incidental, special, or consequential damages. THE TECH HEROES IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.

SERVICE WARRANTY
If you are not satisfied with remote services received from The Tech Heroes, please call 1-888-319-0997 for resolution. We warrant our remote services for 30 days following the date you received remote service; however, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet). If there is a problem with the service provided by The Tech Heroes and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.

PRIVACY POLICY
For information about the collection and use of your information, please refer to The Tech Heroes’ Privacy Policy, which is available at www.thetechheroes.com or by contacting The Tech Heroes at 1-888-319-0997.

LEGAL NOTICE
CA Master Registration Number: E 93839. Advernex Corporation & Sarkar Industries, Inc., d/b/a The Tech Heroes, LP., 848 N. Rainbow Blvd. #2818 Las Vegas, NV 89107. Contact The Tech Heroes at 1-888-319-0997.

LAST UPDATED: March 26, 2009